At Aavant Research, we want every customer to have a clear and straightforward experience when ordering from our website. This Refunds & Returns Policy explains when products may be returned, how to request a return or refund, the condition products must be in, and how refunds are processed.
By placing an order through Aavant Research, you acknowledge and agree to the terms of this policy, subject to any mandatory rights provided to you under applicable consumer protection laws.
1. Our Return Policy
Because Aavant Research sells physical products, we accept eligible returns when the requirements outlined below are satisfied.
Unless a different period is required by applicable law, customers may request a return within 14 calendar days of receiving their order.
To be eligible for a standard return:
- The return request must be submitted within the applicable return period.
- The product must be unused and unopened.
- The original packaging, seals, labels, and accessories must remain intact.
- The product must be returned in substantially the same condition in which it was received.
- Customers should provide their order number and reason for the return.
- The product must not have been altered, contaminated, damaged, or improperly stored.
We reserve the right to refuse a return where the product does not meet these requirements, except where applicable law provides otherwise.
Important for research products
For products intended for research use, we strongly recommend that customers inspect their order immediately after delivery.
Once a product has been opened, used, mixed, reconstituted, contaminated, or otherwise altered, it may not be eligible for return because its condition and integrity can no longer be reliably verified.
This restriction does not limit any mandatory legal rights you may have concerning defective, damaged, incorrectly supplied, or otherwise non-conforming products.
2. Products That May Not Be Returned
Certain products may not be eligible for return where permitted by applicable law.
These may include:
- Opened or used products.
- Products that have been reconstituted, mixed, or otherwise altered.
- Products that have been contaminated or improperly stored after delivery.
- Products damaged after delivery due to customer handling or storage.
- Products returned without prior authorization.
- Products that are missing original packaging, seals, labels, or components.
- Products specifically identified at the time of purchase as non-returnable.
Where applicable law gives you a mandatory right of withdrawal or remedy, those legal rights will prevail over this section.
For example, EU consumer rules generally provide a 14-day withdrawal period for eligible online purchases, although specific exceptions can apply, including certain sealed goods that cannot be returned for health or hygiene reasons once opened.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide:
- Your order number.
- A description of the issue.
- Photographs of the product.
- Photographs of the packaging and shipping label.
- Other information reasonably necessary to investigate the issue.
Please retain the original packaging until the matter has been resolved.
If we determine that the product was damaged before or during delivery, defective, or incorrectly supplied, Aavant Research may, depending on the circumstances and applicable law:
- Replace the affected product;
- Provide a refund;
- Provide another appropriate remedy required by applicable law; or
- Offer another mutually agreed resolution.
For eligible defective goods covered by EU consumer law, the seller is generally responsible for the costs associated with the remedy, including applicable return shipping.
4. How to Request a Return
To request a return, please email:
Your email should include:
Subject: Return Request – [Order Number]
Please provide:
- Full name
- Order number
- Date of purchase
- Product name
- Reason for the return
- Photographs, where relevant
- Preferred resolution: replacement or refund
Our customer support team will review your request and provide further instructions.
Please do not send products back before receiving return instructions from Aavant Research.
Returns sent to an address other than the address provided by our support team may not be accepted.
5. Return Shipping Costs
Change-of-mind returns
Unless applicable law requires otherwise, customers are responsible for the direct cost of returning an unwanted product or a product returned because of a change of mind.
The original shipping cost may also be non-refundable where permitted by law.
For eligible EU online purchases, consumers generally bear the direct return cost when they exercise the 14-day withdrawal right, provided the seller properly informed them of this obligation before purchase.
Defective, damaged, or incorrect orders
If Aavant Research determines that the product was defective, damaged before delivery, or incorrectly supplied, we will provide an appropriate remedy and, where required by applicable law, cover the applicable return shipping costs.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Aavant Research is not responsible for delays caused by banks, card processors, payment providers, or other third-party financial institutions after we have initiated the refund.
Where applicable law requires a specific refund timeframe, Aavant Research will comply with that requirement.
For example, EU distance-selling rules generally require traders to reimburse eligible withdrawals without undue delay and allow the trader, in certain circumstances, to wait until the goods have been returned or evidence of return has been provided.
7. Partial Refunds
A partial refund may be considered where:
- Only part of an order is defective or incorrect;
- Only part of an order is eligible for a refund;
- A legally required remedy provides for a price reduction; or
- Another partial-refund arrangement has been agreed with the customer.
Any applicable deductions will be explained to the customer before the refund is processed, except where the deduction is prohibited by applicable law.
8. Exchanges
Aavant Research may offer an exchange for an eligible product depending on availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate remedy.
Products returned for exchange must satisfy the applicable return requirements described above.
9. Orders That Have Not Yet Shipped
If you wish to cancel an order before it has shipped, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before fulfillment.
Once an order has been shipped, our standard return procedure may apply.
Nothing in this section limits cancellation rights that cannot legally be excluded.
10. Refused or Undeliverable Shipments
If an order is returned to Aavant Research because:
- The customer provided an incorrect or incomplete delivery address;
- The customer refused delivery;
- The customer failed to collect the shipment;
- The customer failed to comply with applicable customs requirements; or
- The shipment could not be delivered for reasons attributable to the customer,
additional shipping, return, customs, or handling costs may be deducted from any refund where permitted by applicable law.
Where a shipment is returned because of an error attributable to Aavant Research, we will investigate the circumstances and provide an appropriate resolution.
11. International Orders
Aavant Research serves customers internationally. Depending on the destination country, an order may be subject to:
- Import duties;
- Customs charges;
- Taxes;
- Import restrictions;
- Product restrictions;
- Customs clearance requirements; or
- Other local requirements.
Customers are responsible for complying with applicable laws and regulations in their jurisdiction unless otherwise required by law.
Aavant Research does not guarantee that every product can legally be imported into every country.
Customers should verify applicable local requirements before placing an international order.
Nothing in this policy excludes or limits mandatory consumer rights applicable in the customer’s jurisdiction.
12. Products Subject to Special Handling
Because some Aavant Research products are intended for research applications, customers are responsible for following the product’s applicable storage and handling instructions after delivery.
Aavant Research may be unable to accept a return where a product has been opened, contaminated, improperly stored, or otherwise altered after delivery, except where the product is defective or applicable law provides a different remedy.
13. Refunds for Lost or Damaged Shipments
If your shipment appears to have been lost or arrives visibly damaged, contact us at:
as soon as possible.
We may work with the shipping carrier to investigate the shipment and may request photographs, tracking information, delivery confirmation, or other documentation.
The available remedy will depend on the circumstances, the shipping terms applicable to the order, and mandatory consumer rights.
14. Fraudulent or Abusive Return Requests
Aavant Research reserves the right to investigate suspected fraudulent or abusive return activity, including:
- Repeated returns involving used products;
- Products returned in materially different condition;
- False claims concerning damaged or missing products;
- Unauthorized returns;
- Attempts to obtain refunds without returning merchandise where a return is required; or
- Other fraudulent activity.
Nothing in this provision affects a customer’s mandatory statutory rights.
15. Customer Support
If you have questions about a return, refund, damaged shipment, defective product, or order cancellation, please contact our customer support team.
Aavant Research
Email: info@aavantresearch.com
Website: Aavant Research
Business locations: China and USA
When contacting us, please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.
16. Your Statutory Consumer Rights
This policy is not intended to remove, restrict, or replace any consumer rights that cannot legally be excluded or waived.
Depending on where you live and where the transaction takes place, you may have additional rights relating to cancellation, withdrawal, defective goods, warranties, refunds, replacements, and other consumer remedies.
For example, EU consumers purchasing eligible goods online generally have a 14-day withdrawal period, and new goods purchased from a professional trader are generally covered by a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, subject to applicable national rules and exceptions.
Where the law in your jurisdiction provides greater protection than this policy, the applicable law will prevail.
17. Changes to This Policy
Aavant Research may update this Refunds & Returns Policy from time to time to reflect changes to our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
Contact Aavant Research
Need help with a return or refund?
We’re here to help.
Aavant Research
Email: info@aavantresearch.com
Website: aavantresearch.com